Privacy Policy

Important Notice

Privacy Policy Statement (Revised April 2017)

Sundays Insurance LLC (“Sundays”) values your patronage, respects your privacy and works hard to protect your personal information.

This Privacy Policy Statement is provided on behalf of Sundays and its affiliates (“Sundays”). We would like to explain how we collect, use and share the information we obtain about you in the course of doing business. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Our Privacy Assurance

  • We do not sell your personal information to anyone.
  • We do not share your information with non-affiliated companies or individuals that would use it to contact you about their own products and services, unless permitted pursuant to a joint marketing agreement (for example, Markel Insurance and Strava Inc.).
  • We require persons or organizations that represent or assist us in servicing your policy and claims to keep your information confidential.
  •  We require our employees to protect your personal information and keep it confidential.

Protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures that help to safeguard your information. For Social Security Numbers (SSN), Date of Birth (DOB), payment information, and other sensitive personal information, this includes restricting access to our employees, agents and others who use such information only as permitted by law, such as to comply with the law, to provide you with products and services or to handle your claims. Our privacy practices continue to apply to your information even if you cease to be an Sundays customer.

Personal Information We Have and Its Sources

We gather personal information from you and from outside sources for business purposes, including carrying out the requested product or services, responding to customer service requests, administering your account, and sending you service-related correspondence and marketing materials. Some examples of the information we collect from you may include your name, phone number, home and e-mail addresses, driver’s license number, date of birth, social security number, marital status, family member information, payment information, and healthcare information. Also, we maintain records that include, but are not limited to, policy coverages, premiums, and payment history. We also collect information from outside sources that may include, but is not limited to, your driving record, claims history, medical information and credit information.

We may also collect third-party information from you to carry out the necessary services and/or requests. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us

In addition, Sundays and its business partners gather information through Internet activity, which may include, for example, your operating system, links you used to visit sundaysinsurance.com, web pages you viewed while visiting our site or applications, Internet Protocol (IP) addresses, and cookies.

We use cookies, analytics and other technologies to help:

  • Evaluate our marketing campaigns
  •  Analyze how customers use our website and applications
  •  Develop new services
  •  Know how many visitors have seen or clicked on our ads

Also, our business partners assist us with monitoring information including, but not limited to, IP addresses, domain names and browser data, which can help us to better understand how visitors use Sundays.com.

Mobile Analytics

We may use Mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

If you choose, your location may be obtained from the mobile device or the network using your device’s GPS functionality, or directly from you. We may use your location information to

  • search for information you request – including agent searches
  •  identify the location of an accident you are reporting

Your location information may be stored on Sundays’ servers and retained by Sundays until you delete the application from your device. If we execute such searches on your behalf we do not transfer your identity or personally identifiable information to third parties, other than with service providers necessary to help perform this function. This information is not used to create a profile about you or your activities.
To prevent Sundays from using your current location, you can disable the GPS functionality on your mobile device or choose not to submit current location when prompted.

Use and Sharing of Your Personal Information

In the course of normal business activities, we use and share your personal information. We may provide your information to persons or organizations within and outside of Sundays. This would be done as required or permitted by law. For example,

we may do this to:

  • Fulfill a transaction you requested or service your policy
  •  Market our products
  •  Handle your claim
  • Prevent fraud
  •  Comply with requests from regulatory and law enforcement authorities. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Participate in insurance support organizations
  • Send you push notifications. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
    The persons or organizations with whom we may share your personal information may include, among others:
  • Your agent, broker or Sundays-affiliated companies
  • Companies that perform services, such as marketing, credit/debit card processing, and communication services on our behalf
  • Business partners that assist us with tracking how visitors use sundaysinsurance.com
  • Other financial institutions with whom we have a joint marketing agreement
  • Other insurance companies that play a role in an insurance transaction with you
  • Independent claims adjusters
  • A business or businesses that conduct actuarial or research studies
  • Those who request information pursuant to a subpoena or court order
  • Repair shops and recommended claims vendors

We will share your personal information with third parties only in the ways that are described in this privacy statement.

Social Media

Our Web site includes Social Media Features, such as the “Facebook Like” button and Widgets, such as the “Share this” button or interactive mini-programs that run on our site. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

The Internet and Your Information Security

Our Site provides information about us, our products, and the brokers that represent us. You may also perform some transactions on the web site. This Privacy Statement applies to users of sundaysinsurance.com regardless of whether the user is a Sundays customer. Like many websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Cookies and Similar Tracking TechnologiesWe or third party marketing partners (such as Google Analytics and Adobe Analytics) use cookies, analytics, remarketing and other technology to help us provide users with a better service and a more customized web experience. Additionally, our business partners use tracking services, analytics and other technologies to monitor visits to sundaysinsurance.com. The website may also use web beacons (also called “clear GIFs” or “pixel tags”) in conjunction with cookies. If you prefer, you can choose to not accept cookies by changing the settings on your web browser. Many commercial Internet sites use cookies; a cookie enables the site to label you as a particular user, but it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically.

Cookies allow us to provide you with a more customized service and are used to track and measure Web site usage. This information may be used to manage and customize our Web site’s content, layout, and services in order to improve our site, enhance customer service, and provide tailored messages.

You may opt out of accepting cookies by changing the settings on your browser. However, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services or promotions.

We partner with third parties to display advertising on our website. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads.

Although we believe that each of the sites to which we target our ads or from which we collect data should post a privacy statement that fully describes the advertising and data collection activities on its site, we cannot guarantee that all of those sites post such a statement.

We may also use customer information to send you promotional communications about products, features, and options that we believe may be of interest to you. If we have your e-mail address, we may do this by e-mail.

If you do not wish to receive promotional e-mails from us, please contact us at the following address:

Sundays Insurance LLC
Customer Privacy Inquiries
1000 N. West Street
Suite 1200, Wilmington Delaware 19801
United States of America

Phone: (800) 664-9594
or email us at customerprivacy@sundaysinsurance.com

We will respond to your request within a reasonable timeframe.

Reviewing and Correcting Your Personal Information?

You can request to review your personal information contained in our records at any time. To do this, please send a letter to the address above requesting to see your information for the previous two years. If you believe that our information is incomplete or inaccurate, you can request that we correct it. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will be happy to make corrections whenever possible. We will respond to all such requests within a reasonable timeframe.

If you wish to update, delete inaccuracies, or modify your profile information, you may do so at any time by logging into your account. If you no longer wish to receive certain email communications from us, you may opt-out by following the unsubscribe link located at the bottom of each communication or by contacting us at the e-mail address listed above.

Web Site Users

Our Web site is for insurance and financial products and services and is not intended for children; we do not market any products or services to children under the age of eighteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, please contact us directly at.

Sundays Insurance Company
Customer Privacy Inquiries
1000 N. West Street
Suite 1200, Wilmington Delaware 19801
United States of America

Phone: (800) 664-9594
or email us at customerprivacy@sundaysinsurance.com

Once such request has been received, we will delete this information within a reasonable timeframe.

Security Procedures to Guard Against the Loss, Misuse, Alteration, or Theft of Information While Being Submitted to Our Site

To help ensure the security of your personal and financial information that you submit to this Site, (other than via an e-mail message), we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet.

You should exercise discretion with respect to the submission of any personal or financial information via e-mail. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

Helping to Maintain the Security of Information When Accessing Our Site

Some steps you can take to maintain the security of your information include:

  • Utilize the latest, updated version of your Web browser.
  • Keep your User ID and PIN or password confidential. Utilize a PIN or password unique to you and, if possible, change it frequently.
  • Make sure others are not watching you enter your User ID, PIN or password on your keyboard when using the Customer Care Center or when using other protected areas of Sundays.com.

Do not leave your computer unattended while logged onto our Customer Care Center or other protected areas of Sundays.com. After you’ve finished accessing your information, exit the Customer Care Center or other protected area within Sundays.com, and close your browser window.

Application of this Privacy Statement to Links and External Sites

Sundays provides links to other sites as a convenience to persons who visit the Sundays Site. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information (some of which may be shared with Sundays). Please be aware that Sundays is not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our site and to read the privacy policies of every website that you visit, as the privacy policies of those sites may differ from ours. Our Privacy Statement applies solely to this Site.

Changes to this Privacy Policy

Please be aware that we may periodically update or revise this Privacy Statement. Please take a look at the revised date at the top of this page to see when this Privacy Policy was last revised. Each of our customers receives a copy of our privacy policy annually.

Sharing Preferences for Personal Information

We would like to share your personal information with one or more Sundays affiliates in order to make you aware of different products, services and offers they can provide. However, you can request that Sundays and its affiliate companies not share your personal information with our affiliates for marketing products and services.

To request that we not allow other Sundays affiliates to use your personal information to market their products and services, you can contact us by calling 1- (800) 664-9594 twenty-four hours a day, seven days a week. Please keep in mind that it may take up to four weeks to process your request. If you previously contacted us and asked us not to allow other Sundays affiliates to use your personal information, your previous choice still applies and you do not need to contact us again. If you would like to change your previous choice please call the number above at any time.

We hope you have found this Important Notice helpful. If you are not comfortable with any of the terms or policies described in this Privacy Statement, we ask that you discontinue use of our site.

Conclusion

Thank you for choosing Sundays. We understand your concerns about privacy and confidentiality and hope this notice has been helpful to you. We value our relationship with you.

If you have questions or would like more information, please don’t hesitate to contact your Sundays agent or call the Sundays Customer Information Center at 1– (800) 664-9594.

We reserve the right to change our Privacy practices, procedures, and terms.

U.S.A. State-Specific Information

For California residents:

Pursuant to California law, we need to disclose to you that we would obtain your consent before sharing medical information for marketing purposes.

For Montana residents:

Pursuant to Montana law, you may also request a record of any disclosure of your medical information during the preceding three years.

Please send requests to:

Sundays Insurance Company
Customer Privacy Inquiries
1000 N. West Street
Suite 1200, Wilmington Delaware 19801
United States of America

Phone: (800) 664-9594
or email us at customerprivacy@sundaysinsurance.com

For Nevada Residents:

Sundays is committed to serving you when and where you prefer as we help you protect what you have today and prepare you for the future. To that end, and as Nevada law requires, if you do not want to receive sales calls from Sundays, you have the option to be placed on our internal “do not call” list. (Please disregard this notice if you have already been added to Sundays’s internal “do not call” list.)

You may make this request in the following convenient ways:

Contact your local Sundays agency
Call 1- (800) 664-9594 and speak with a customer representative
Visit www.sundaysinsurance.com, click on Contact Us and send us an e-mail

Write to us at:

Sundays Insurance Company
Customer Privacy Inquiries
1000 N. West Street
Suite 1200, Wilmington Delaware 19801
United States of America

Phone: (800) 664-9594
or email us at customerprivacy@sundaysinsurance.com

In your discussion or correspondence with us, please be sure to provide us with your name, address and all telephone numbers you wish to include on our list. If you have questions about this notice,

you may contact us at the address listed above or you may also contact the Nevada Attorney General’s office at:

Office of the Nevada Attorney General
Bureau of Consumer Protection
555 E.Washington Avenue.; Suite 3900
Las Vegas, NV 89101
Phone: (702) 486-3132
Email: BCPINFO@ag.state.nv.us

Please note that Sundays’s “do not call” list is limited only to telephone solicitation calls. We may still contact you about your Sundays policy, billing issues, claims and other service matters.

For Vermont residents:

We won’t share your personal information with Sundays companies for marketing purposes except as allowed by Vermont law.

Cybersecurity Consumer Protections

This document describes the protections the National Association of Insurance Commissioners believes consumers are entitled to from insurance companies, agents and other businesses when they collect, maintain and use your personal information, including what should happen in connection with a notice that your personal information has been involved in a data breach.

Not all of these consumer protections are currently provided for under state law. If you have questions about data security, a notice you receive about a data breach or other issues concerning your personal information in an insurance transaction, you should contact your state insurance department to determine your existing rights.

As an insurance consumer, you have the right to:

1. Know the types of personal information collected and stored by your insurance company, agent or any business it contracts with (such as marketers and data warehouses).

2. Expect insurance companies/agencies to have a privacy policy posted on their websites and available in hard copy, if you ask. The privacy policy should explain what personal information they collect, what choices consumers have about their data, how consumers can see and change/correct their data if needed, how the data is stored/protected, and what consumers can do if the company/agency does not follow its privacy policy.

3. Expect your insurance company, agent or any business it contracts with to take reasonable steps to keep unauthorized persons from seeing, stealing or using your personal information.

4. Get a notice from your insurance company, agent or any business it contracts with if an unauthorized person has (or it seems likely he or she has) seen, stolen or used your personal information. This is called a data breach.

This notice should:

  • Be sent in writing by first-class mail or by e-mail if you have agreed to that.
  • Be sent soon after a data breach and never more than 60 days after a data breach is discovered.
  • Describe the type of information involved in a data breach and the steps you can take to protect yourself from identity theft or fraud.
  • Describe the action(s) the insurance company, agent or business it contracts with has taken to keep your personal information safe.
  • Include contact information for the three nationwide credit bureaus.
  • Include contact information for the company or agent involved in a data breach

5. Get at least one year of identity theft protection paid for by the company or agent involved in a data breach.

6. If someone steals your identity, you have a right to:

  • Put a 90-day initial fraud alert on your credit reports. (The first credit bureau you contact will alert the other two.)
  • Put a seven-year extended fraud alert on your credit reports.
  • Put a credit freeze on your credit report.
  • Get a free copy of your credit report from each credit bureau.
  • Get fraudulent information related to the data breach removed (or “blocked”) from your credit reports.
  • Dispute fraudulent or wrong information on your credit reports.
  • Stop creditors and debt collectors from reporting fraudulent accounts related to the data breach.
  • Get copies of documents related to the identity theft.
  • Stop a debt collector from contacting you. To learn more about the protections in your state or territory, contact your consumer protection office at
    https://www.usa.gov/state-consumer or your state or territory’s insurance department at www.naic.org/state_web_map.htm. © 2015 National Association of Insurance Commissioners 2

Standard Definitions:

Data Breach: When an unauthorized individual or organization sees, steals or uses sensitive, protected or confidential information—usually personal, financial and/or health information.
Credit Bureau (Consumer Reporting Agency): A business that prepares credit reports for a fee and provides those reports to consumers and businesses; its information sources are primarily other businesses.
Credit Freeze (Security Freeze): A way you can restrict access to your credit report and prevent anyone other than you from using your credit information.
Personal Information (Personally Identifiable Information): Any information about a consumer that an
insurance company, its agents or any business it contracts with maintains that can be used to identify a consumer.

Examples include:

  • Full name.
  • Social Security number.
  • Date and place of birth.
  • Mother’s maiden name.
  • Biometric records.
  • Driver’s license number.

Helpful Links:

“Credit Freeze FAQs” (Federal Trade Commission—FTC) – www.consumer.ftc.gov/articles/0497-credit-freeze-faqs

“Disputing Errors on Credit Reports” (FTC) – www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports

“Taking Charge: What to Do If Your Identity Is Stolen” (FTC, May 2012). Tri-fold brochure; online PDF; can order bulk copies at no cost – https://bulkorder.ftc.gov/system/files/publications/pdf-0009-taking-charge.pdf

“Know Your Rights” (FTC) – https://www.identitytheft.gov/know-your-rights.html

“What Is Identity Theft?” (video; FTC) – www.consumer.ftc.gov/media/video-0023-what-identity-theft

“When Information Is Lost or Exposed” (FTC) – https://www.identitytheft.gov/info-lost-or-stolen.html

State Consumer Protection Offices (USA.gov) – www.usa.gov/directory/stateconsumer/index.shtml

Directory of State Insurance Regulators (NAIC) www.naic.org/state_web_map.htm

World’s Biggest Data Breaches (information is beautiful) – www.informationisbeautiful.net/visualizations/worlds-biggest-data-breaches-hacks/